This was posted to the Kingston Whig Standard page over the weekend. I used to work for the City of Kingston prior to coming to the County of Lennox and Addington so I know what is happening here. I won’t get into details other than buy the right gear for the job.
Hardware blamed for phone troubles
Posted 2 days ago
Telephone service to some city departments was disrupted yesterday for roughly an hour and a half. The problem affected the administrative offices of Kingston Fire and Rescue, Rideaucrest Home and Utilities Kingston.
The service was restored at about 10:30 a.m., said Royce Connors, the city manager in charge of voice services. Connors said it’s believed several pieces of hardware purchased recently are the root of the problem.
The problem affected the voicemail system, which is run by computer software. The system usually answers incoming calls. When it stopped working, calls had to be rerouted temporarily to the city’s utility dispatch centre. The glitch did not affect emergency calls.
